Frequently Asked Questions
- What is my e-mail username?
- What is my e-mail password?
- How do I forward my NKU e-mail?
- How do I cancel my e-mail forwarding?
- I am getting a lot of Junk Email and SPAM. What can I do about it?
- I am going out of town on vacation and would like to have my e-mail automatically reply to incoming messages. How can I do this?
Search Find-It!/Directory for your name or use the Password Change web site with your ISO/SSN.
We do not know your password nor do we store it in a readable format anywhere. Users can reset their password here (this requires an All-Card). There is also a link to change your password on the Webmail login page.
Forwarding may be set here.
Please remember, if this forwarding fails for whatever reason, you may miss important official communications sent to your e-mail address and you are still responsible for those communications. Information Technology support services cannot provide help for e-mail services not provided by NKU.
If you would like, we can set your account to leave a message in your inbox and forward a copy to an alternate location. Please contact the IT Service Center at (859) 572-6911 after you have enabled the forwarding and provide them with your username, the address you want copies of e-mails forwarded to, and a valid contact phone number.
Forwarding may be cancelled here.
I am getting a lot of junk e-mail and Spam. What can I do about it?
First, never give out your e-mail address on web forms unless you completely trust the source.
Second, only use your @nku.edu e-mail for NKU purposes. Use an off-campus account for your banking, Facebook, MySpace and other personal networking or alert services. If notices from these personal networking services place your account over quota, you could miss an important e-mail concerning a class or project deadline.
Third, do not list your @nku.edu e-mail address on contest entry forms or for notifications while shopping online. These vendors often sell your e-mail address to their "partner" companies, a.k.a. spammers.
We have our e-mail filtered prior to reaching our servers. Please take the time to familiarize yourself with our service provider's recommendations by reading their FAQ.
Finally, our e-mail server can do some junk filtering. To turn on the junk filter, click on the options button in your Webmail account. Then scroll down to "Privacy and Junk E-mail Prevention" and check the box labeled "Filter Junk E-mail". Then click the "Save and Close" button at the top of the options. Once this is done, you must mark messages as Junk for the Junk Filter to learn what is junk and what isn't. You can simply right-click on a message and choose "Add sender to blocked senders list". This will cause all e-mails from that address to be put in your Junk E-mail folder.
Please note: Don't forget to periodically check the Junk E-mail folder for messages that aren't junk; the filtering process is not perfect, and will sometimes catch a legitimate sender. If you find an e-mail marked as Junk that isn't, just right-click and click "Add sender to Safe Senders list".
I am going out of town on vacation, and would like to have my e-mail automatically reply to incoming messages to let people know that I am away. How can I do this?
The simplest way to do this is to use the Out of Office Assistant in Webmail. Even Microsoft Outlook users can sign into Webmail and use the Out of Office Assistant. Just click on Options, and then type a reply message in the box under Out of Office. Once this is complete, choose "I am out of the office" and your reply message will automatically be sent to anyone that sends you a message. When you return, go back into Webmail and choose "I am in the office" and then auto-reply will stop.
- How do I empty my Outbox and Deleted folders?
- General tips on keeping your quota under control.
- Why can't I send certain types of files to or from my NKU email account?
- What is Web-Based Email Access?
Select the messages to delete and click Delete. Please remember sent items are actually located in your Sent Items folder and not the Outbox. The Outbox is where your e-mail client temporarily places messages to be sent.
Again highlight the messages you want to delete and use the delete button on the keyboard. These messages are moved to the Deleted folder. Right click on the Delete Items folder and choose Empty Deleted Items Folder in order to actually delete the messages from your mailbox.
One of the simplest ways a computer virus can be spread is via e-mail attachments. Therefore we have blocked certain attachment types. Please read the information on Blocked E-mail Extension Types for more information.
Also, e-mail is not intended to be used for file sharing. FTP sites are designed for that purpose.
NKU's Web-Based E-mail Access is a Web-based e-mail client that allows users to view their account's e-mail within a browser in any environment, at any location.
It gives you the ability to retrieve, send, compose and manage e-mail all within this easy to use interface.
The Premium client for Web-Based e-mail offers PC users more functionality than the Basic client and is ideal for a PC running Internet Explorer 6.0 or above.
The Basic client for Web-Based e-mail is for all non-IE browsers (Mac, Netscape, Firefox and Safari users, for example.)