MyNKU

Support

Due to the amount of change on campus relative to myNKU and our desire to be as responsive to you as possible, we have created a support model.

Download our new Support Handout


Students: Need help with Online Registration? Download our Student Support Handout, which includes what to check on before registering and where to go for help.

Clicking the "Log Off" Link


Please make sure to click on the  “Log off” link in the upper right corner of the screen before you leave the myNKU site. Clicking on this link ensures that your myNKU session is closed properly. Improper closing of a myNKU session can cause your account to lock. Locked accounts will automatically reset themselves in 30 minutes.

We Have a myNKU Support Center

     
A hotspot for myNKU help, the SAP Competency Center is located in Founder’s Hall 116.

The new hours: 8:30 to 4:30 p.m. Monday-Thursday; 8:30 to 4:30 p.m. Friday. Support via phone is available 8:30 to 6:30 p.m. Monday-Thursday; 8:30 to 4:30 p.m. Friday.

Support outside of this time period will revert back to the existing IT Solutions Center process (http://it.nku.edu/itsc/index.php). 

How Can You Contact the myNKU Support Team?


  • Visit FH116 in person: Anyone can visit the SAPCC during the hours documented and receive direct attention to their issues.
  • Use Web chat tools: Use the following URL (http://it.nku.edu/mynku/) and click on the "myNKU Help" button to chat with the center during the documented hours of operation. Note: During hours of operation of the SAPCC, the button will read "online," which indicates that chat sessions can be established.
  • Email mynkuit@nku.edu: Anyone can send an email to mynkuit@nku.edu to engage the SAPCC and to start the resolution process. Please provide a detailed description of the problem and contact information; a team member will follow up via email and phone support.
  • Phone support: Simply dial the ITSC hotline (ext 6911) and select option “1” from the menu. During hours of operation, you will be connected directly with the SAPCC.
  • Online service request: An online service request can still be entered to request assistance. Simply click on “Live Support”  and then “Request Service” here: http://it.nku.edu/mynku/
Escalate any delays in responses or any other issues directly to Tim Ferguson at Tim.Ferguson@nku.edu or x7770.

College Liaisons


The following IT/PRISM team members will work directly with college management to escalate and collaborate on resolving issues quickly. This mechanism should be used for meetings within the college to discuss issues, escalations, review of a consolidated list of issues, request for training, etc. For normal situations, please use the myNKU Support Center processes described above.

The liaisons are listed below:

Supported Browsers


At this time the only Web browsers officially supported for myNKU are:
  • Internet Explorer 6 (Windows)
  • Internet  Explorer 7  (Windows)
  • Internet Explorer 8 in Compatibility View (Windows) Click here to learn more.
  • Firefox 2.x (Mac and Windows)  Firefox 2.0 can be downloaded for both Mac and Windows users from this page.

If You Accidentally Lock Your myNKU Account ...

You can reset your password and wait 15 minutes. Reset it here: https://www.nku.edu/password/index.php

Do You Need Access to Employee Self Service?

To request access to the student, Finance or HR systems, please submit an IT
service request.

All current active employees at the time of new hire and re-hire will have security access to view their benefits and pay statement online via the myNKU Employee Self Service (ESS) portal at https://mynku.nku.edu/irj/portal
 
The assignment of the ESS security role does not require Human Resources or supervisor authorization because it will be assigned automatically to all active employees.

Discuss myNKU Online

No time for meetings? The SAP User Group has a discussion board on Blackboard. E-mail myNKUIT@nku.edu if you would like to join.