Information Technology Services Catalog

The Office of Information Technology provides a wide range of services to the campus community. Technology is a fundamental component of university life, and is particularly important to the delivery of instruction and the learning experience.

http://it.nku.edu/about/index.php

The Web Accessibility Guidelines are an effort to make the University's Web site and pages more accessible to not only those with disabilities but any person who visits or interacts with our web site. The standards and the guidelines are to serve as a framework to help the individuals who are responsible for publishing any content on the university web site be in compliance with the 1998 Section 508 amendments to the Rehabilitation Act of 1973.

http://it.nku.edu/faculty/webservices/accessibility/index.php

All students enrolled at Northern Kentucky University, as well as all University employees, are provided with a user account for network login, email, file storage and web space for University related purposes.

In order for an account to be created, faculty and staff must visit Human Resources, students must visit the Registrar's Office and be successfully registered for classes. Also, a student/staff/faculty ID card must be obtained from the All-Card Office to be able to access this account. Once these requirements are met, the account will be automatically created and should be accessible within three business days.

Antivirus software is one of the most important tools for safe-guarding your computer, vital information, and personal data from the daily onslaught of viruses and worms. Without antivirus protection, your computer may be left completely defenseless against these attacks. Antivirus software is available from both commercial and free sources.

NKU is affiliated with the Apple Store so students can purchase Apple products, including IPhones, IPods and Mac computers, at a discount.

http://it.nku.edu/students/resources.php

Blackboard is a web portal that offers you easy access to course materials and university resources. To use Blackboard, you must be a student registered at Northern Kentucky University and have a computer with Internet access. IT has a specialized section for Blackboard Resources for students. Additionally Blackboard training is available for faculty.

Northern Kentucky University maintains calendars for both academics, athletics and campus events.

The 2008/2009 Cincinnati Bell Yellow and White Pages online are now available. Search the White and Yellow Pages listings, area businesses and government listings. Help NKU cut down on paper waste while enjoying the fast and user-friendly access that the Cincinnati Bell Yellow and White Pages online provides.

We are dedicated to continuous improvement of educational and classroom technology, through innovative instructional software, video streaming, collaboration tools, and instructional delivery. NKU uses Blackboard to enrich the learning experience.

http://it.nku.edu/happening.php

The NKU IT department supports 71 computer labs across campus for students to use, including open computer labs, labs by reservations and department computer labs. Both PCs and Macs are available with printers.

Computer Operations is handled by the Infrastructure team. The Computer Operations group is responsible for scheduling and monitoring the execution of all centrally managed systems residing within the University’s Network Operations Center (NOC).

All copyrighted information, such as text and images, retrieved from electronic resources or stored, transmitted or maintained with electronic resources, must be used in conformance with applicable copyright and other laws. Copied material, used legally, must be properly attributed in conformance with applicable legal and professional standards.

http://it.nku.edu/itsecurity/policies.php

Dell U offers discounted purchases of computers and equipment for students, faculty and staff of NKU. New is Dell Lounge, where you'll have access to exclusive content covering music, style, gaming and more.

http://it.nku.edu/students/resources.php

Faculty can host videos and other digital media on our videos website. They can be accessed from this site or the link can be embedded into Blackboard for viewing by students. As for any media copyright laws must be followed.

http://video.nku.edu/
http://it.nku.edu/itsecurity/policies.php

Northern Kentucky University is embarking on a Disaster Recovery Plan to ensure business continuance in the event of a disaster. As a part of this effort, we are embarking on a partnership with other universities in Kentucky and Ohio to create an innovative and cost-effective Disaster Recovery Cooperative.

http://it.nku.edu/happening.php

All users which have account on the network are provided storage quotas as follows:

• Students have a personal file server folder with 50 MB of storage quota.
• Faculty and Staff personal network file shares have a quota of 1GB.
• Departmental shared drive space have a default quota of 50 GB.

If you are a dormitory resident you have access and usage privileges to the NKU data network. This document will provide guidelines about policies and procedures. Please refer to the Acceptable Use Policy for more comprehensive information.

http://it.nku.edu/students/docs/dormmovein.pdf

NKU offers Microsoft Forefront Antivirus software for Windows based PCs free of charge to students currently enrolled in courses. There are additional companies that provide free anti-virus software for non-commercial use.

http://it.nku.edu/itsecurity/antivirus.php

Technology education is provided to faculty/staff and students on a variety of subjects.

http://it.nku.edu/training.php

As an NKU employee or student, you are provided an NKU e-mail address by the university. This address is used by most academic and administrative offices to send you messages. All information related to your e-mail account should be considered confidential and never shared. In addition, the Office of Information Technology will never ask you to provide your e-mail/account password. Such requests should be considered “phishing” attacks and reported immediately the NKU IT Service Center. At no time should you honor such a request.

http://it.nku.edu/students/email/index.php

http://it.nku.edu/students/email/faq.php

NKU maintains several public mailing lists. You can view the list, subscribe, change your setting or unsubscribe to these lists.

http://listserv.nku.edu/mailman/listinfo

Faculty/Staff:

Default messaging quotas are a "360 MB Warning" and a "400 MB Maximum." The purpose of the 360 MB warning message is to allow users time to review message directories and clean up mail before reaching the "400 MB Maximum Quota." Once the "400 MB Maximum Quota" has been reached, a user will be unable to send messages until the message consumption is reduced.

Reaching the "360/400 MB Maximum Quota" limits will inhibit the sending of messages by the user, but will not inhibit the receipt of any new mail unless 400 MB Inhibit Receipt Quota" that has been enabled for all users.

Students:

Default messaging quotas are a "25 MB Warning" and a "30 MB Maximum." The purpose of the 25 MB warning message is to allow users time to review message directories and clean up mail before reaching the "30 MB Maximum Quota." Once the "30 MB Maximum Quota" has been reached, a user will be unable to send messages until the message consumption is reduced.

Reaching the "25/30 MB Maximum Quota" limits will inhibit the sending of messages by the user, but will not inhibit the receipt of any new mail unless the user exceeds the "30 MB Inhibit Receipt Quota" that has been enabled for all users.

NOTE: It is the responsibility of each user to review his or her email usage and perform periodic clean up. The Office of Information Technology recommends the use of archival or offline personal folders for the retention of messages not designated as critical. Messages with large attachments should also be reviewed for possible storage in offline personal folders.

http://it.nku.edu/faculty/email/quota.php

Faculty web pages can be built using Joomla as a CMS. A modified template will be provided or the web editor can build a customized template. The faculty web-space will be used. A service request must be sent in order to have Joomla installed.

http://it.nku.edu/itsc/servicecenter/request_service.php

Information about Joomla can be found at http://webhelp.nku.edu/index.php/joomla.

Comments or problems with our technology? Enter what's on your mind with our feedback form.

http://it.nku.edu/itsc/feedback.php

The IT Service Center provides a central point for NKU technology support.

http://it.nku.edu/itsc/index.php

At this time myNKU supports Internet Explorer 6, 7, 8 (compatibility mode) and Firefox 2.x.

http://it.nku.edu/mynku/support/index.php

Located in Steely Library suite 220, the Information Technology Solutions Center (ITSC) is designed to meet your technology needs through professional training, state-of-the-art innovations, and customer-centered service.

http://it.nku.edu/itsc/index.php

NKU provides online publications sent via email about the latest campus news. You can subscribe to Midweek NKUALL. Subscription to all mailing lists are optional and you may subscribe and unsubscribe as desired. http://listserv.nku.edu/mailman/listinfo.

For information about subscribing to NKUALL (the mailing list for Midweek and other important information), campusdigest (the mailing list for Campus Digest’s graphic version), campdigtextonly (the mailing list for Campus Digest’s text-only version) or other NKU mailing lists, visit http://www.nku.edu/~midweek/subscribeunsubscribe.htm.

The IT service area provides a variety of audio, video, duplication and media streaming services as well as audio/video equipment distribution services for the purpose of enhancing the total learning experience at Northern Kentucky University.

http://it.nku.edu/about/service.php

Faculty can host videos and other digital media on our videos website. As for any media copyright laws must be followed.

http://video.nku.edu/
http://it.nku.edu/itsecurity/policies.php

For faculty and staff NKU provides essential Microsoft software and support, including work-at-software as needed.

http://it.nku.edu/faculty/software/index.php

For students NKU provides the Microsoft Office 2007 Suite at a significant discount.

http://it.nku.edu/microsoft/

To empower and serve the university community through accessible, collaborative, innovative, and advanced technological solutions that provide an enriching academic experience to our students, and strengthen the ability to educate the public we serve.

http://it.nku.edu/vision.php

With the ever-increasing use of mobile devices, IT is partnering with the Infrastructure Management Institute to develop mobile applications to enhance our students' experience here at NKU.

http://it.nku.edu/happening.php

MyNKU is our new one-stop system for class registration, financial aid awards, bill payment, and employee benefits and payment information. It uses SAP and is replacing the Norse Express system.

http://it.nku.edu/mynku/

NKU’s network is maintained by the Infrastructure team, and consists of a wired and wireless system.  All the buildings are linked through a fiber based networked, while remote locations are connected via point to point connections.  NKU currently has a 1 GB connection to other state university systems and a 200 MB connection to the Internet.  To get more information about connecting to the campus network please visit: http://it.nku.edu/students/networks/index.php

Orientation is provided for all incoming new students to help them learn what NKU has to offer, including technology available and what is necessary for success as a student. For more information visit http://orientation.nku.edu/

Providing a safe and secure environment for our students, faculty and staff is a top priority at Northern Kentucky University. In light of the tragic situations at Virginia Tech and other colleges, the University has created NORSE A!ERT, which will contact members of the campus community through voice and text messages in the event of an emergency situation or campus closing. Sign up for Norse A!lert at http://norsealert.nku.edu/.

After completing a class at NKU students are expected to evaluate their instructors and course materials using an online questionnaire. Results are used to improve the quality of our course material. Student can evaluate instructors at http://eval.nku.edu/.

Web-based technology skills tutorials for more than 100 applications can be found at http://movies.atomiclearning.com/highed/tutorials/. These are available to both students and educators.

http://it.nku.edu/faculty/training.php

NKU supports many operating systems, from a server perspective, Windows 2003, 2008, Linux, and AIX are the most common, and from a client prospective, Windows XP and Mac OSX are the most common.  NKU IT is working with the newest operating systems to verify software compatibility.  For security reasons, faculty and staff Windows computers are automatically updated with the latest patches. If you are connecting with a personal computer or an Apple, please keep your operating system up to date with the latest critical and security patches.

http://it.nku.edu/itsecurity/security/index.php

Part-time jobs are available for students, up to 25 hours during the school year. Some programs also have work study available. Many provide valuable experience within your major.
http://hr.nku.edu/employment/index.php

Additionally, the College of Informatics has an internship program for IT students.
http://informatics.nku.edu/students/internships/index.php

Change your password here if you already have an ISO number as found on your All Card.

https://www.nku.edu/password/

Passwords are an important aspect of computer security and are the front line of protection for user account. A poorly chosen password may result in the compromise of NKU’s university network.

http://it.nku.edu/itsecurity/docs/passwordguidelines.pdf

All faculty and staff have web space available on the NKU server The URL would be http://www.nku.edu/~userid.

Students have web space available on Student Home. The URL would be http://studenthome.nku.edu/~userid.

Both are accessed by your user ID and personal password. See Disk Quota for the space available.

Podcasting can be done using various applications including Apple Podcasts, Blackboard/Wimba and iTunes U. Training is offered at http://it.nku.edu/itsc/training/trainingfacstaff.php.

Information Technology is responsible for administering policies regarding the technology environment here at NKU. The policies in effect at this time can be found at: http://it.nku.edu/itsecurity/policiesguidelines.php

The Information Technology Policy and Compliance area provides IT Security and helps coordinate IT policies, guidelines, and procedures for NKU and the offices of the Chief Information Officer.

http://it.nku.edu/about/compliance.php

It's easy to print from over 50 labs and classrooms across campus with the Pay for Print system. It's also affordable--in fact, most students find the free print allowance is all they need.

http://it.nku.edu/students/printing/

NKU provides online publications sent via email about the latest campus news. Subscription to all mailing lists are optional and you may subscribe and unsubscribe as desired. http://listserv.nku.edu/mailman/listinfo.

Having trouble trying to decide what email messages you need to keep and what can be deleted? What is University policy for destroying email? Visit the Records Management web page available at http://steely.nku.edu/rm for help. The Records Retention schedule will not only help you with electronic records but paper copies too.

Faculty, staff, students, and our visitors all need to help protect our NKU network and digital devices by practicing safe computing. Each of us has a responsibility to keep our network and computers safe, protected, and guarded from intrusions, theft, and malicious behavior.

http://it.nku.edu/itsecurity/besafe.php

NKU chose SAP, the world's largest business software provider for its extensive experience offering comprehensive system solutions for all types of industries around the world. SAP's flexibility and forward thinking infrastructure would allow NKU to improve its current processes as well as accommodate NKU's future initiatives and growth needs.

http://it.nku.edu/about/mynku.php

Our goal is to support the central mission of NKU by assuring confidentiality, integrity, and intrusion protection for its data and information systems. In addition, we will protect and secure instructional, academic and administrative systems with technologically security-balanced systems and providing security awareness education to the NKU community.

http://it.nku.edu/itsecurity/index.php

The IT Service Center provides a central point for NKU technology support. If you have questions or problems, click the button on the website to chat with a representative during our regular hours. You can also stop by the Service Center in SL 220, call (859) 572-6911, or request service online.

http://it.nku.edu/itsc/servicecenter.php

All IT related requests and problems should be submitted via our online service request form for proper tracking and prompt resolution. Link to http://it.nku.edu/itsc/servicecenter/Requesting_Service.php.

Microsoft SharePoint 2007 is a browser-based collaboration and document management platform from Microsoft. It can be used to host web sites that access shared workspaces and documents, as well as specialized applications like wikis and blogs from a browser. Training is available at http://it.nku.edu/itsc/training/trainingfacstaff.php.

NKU currently has more than 230 Smart Classrooms campus wide that are equipped with audio/video presentation technology.  NKU has made a commitment to upgrading the instructional technology installed in the classrooms on a continuing basis.  Every effort has been made to standardize the equipment in the Smart Classrooms.  However, individual department needs and advancing technology require flexibility in system configurations.

To reserve a room, view photos of a room or to view a list of IT equipment in a room, visit Space Scheduler (http://rooms.nku.edu/)

NKU's licensing agreements allow for the software products listed below to be installed on campus computers at no cost or at a reduced cost. Some of these agreements also allow faculty and staff to install a copy of the software on their home computer for work-at-home use.

http://it.nku.edu/faculty/software/index.php

All e-mail is filtered prior to reaching the NKU e-mail environment. Please take the time to familiarize yourself with our service provider's notification messages:

Example of Spam filter email
Spam filter reference guide

The NKU IT department supports 71 computer labs across campus for students to use, including open computer labs, labs by reservations and department computer labs. Both PCs and Macs are available with printers.

http://it.nku.edu/students/labs/index.php

Student Organization can use Facebook to create a site for their group or they can build a website under an account in Student Home. Some organizations may also build their website within the department that they are affiliated with. More information about establishing a student organization can be found under Student Life.

http://studentlife.nku.edu/organizations/

Problems and issues concerning the system status is communicated on the IT home page latest news and alerts sections.

http://it.nku.edu/

Faculty and staff can request voice and data services, including calling cards and cell phones, can be made via a Service Request. Conference call units can also be requested.

http://it.nku.edu/faculty/telephone/index.php

Technology education is provided to faculty/staff and students on a variety of subjects.

http://it.nku.edu/training.php

The IT Service Center provides a central point for NKU technology support.

http://it.nku.edu/itsc/index.php

NKU has implemented a Virtual Private Network (VPN) as a means to provide faculty, staff and students with a secure connection to the NKU Intranet. Using VPN technology, remote users can access the NKU network and databases from home via the Internet.

http://it.nku.edu/faculty/networks/virtual.php

Northern Kentucky University's goal is to provide to all web users, including those with disabilities, a functional, accessible, interactive Web presence.

http://it.nku.edu/faculty/webservices/accessibility/index.php

At this time nyNKU supports Internet Explorer 6, 7, 8 (compatibility mode) and Firefox 2.x.

http://it.nku.edu/mynku/support/index.php

In support of the university's web presence a multitude of web development occurs on campus within the Information Technology department and throughout departments/organizations all over campus.

http://it.nku.edu/faculty/webservices/index.php

Students have a default of 50 MB on Student Home. Faculty and Staff have a default of 1 GB

NKU's Web-Based Email Access is a Web-based email client that allows you to access your email using a Web browser from anywhere in the world. You can use Web-based email access to read, send and manage your email with one easy-to-use interface. Online access to e-mail accounts can be found at webmail.nku.edu. E-mail client training and tutorials:

• Web-Based e-mail Access - OWA Basic
• Web-Based e-mail Access - OWA Premium

Wimba is an application used within Blackboard to allow an instructor to record and interactively playback a lecture to conduct a class online. Hands-on instructor led training is available at http://it.nku.edu/faculty/training.php.

NKU currently offers 2 wireless access SSID’s, NKU and NKU_Village.  To connect to these SSID’s please use you wireless connection wizard and connect.  NKU is in the process of creating a new wireless SSID that will introduce additional security to the wireless network.  Please visit http://it.nku.edu/students/networks/index.php for further information as the project progresses.

NKU has implemented a Virtual Private Network (VPN) as a means to provide faculty, staff and students with a secure connection to the NKU Intranet. Using VPN technology, remote users can access the NKU network and databases from home via the Internet.

http://it.nku.edu/faculty/networks/virtual.php