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IT has extended its hours of support for on-site smart classroom technology problems. If you experience a problem with the technology in your classroom, call x6911. If necessary, someone can be dispatched ...
2. STLP Showcase at NKU
(Blogs/CIO Blog)
... in five areas including:  Community Service, Entrepreneurial, Global Connections, Instructional, or Technical.    ...
3. IT Staff Spotlight
(Blogs/CIO Blog)
A core component of IT’s vision and mission is Service. A staff member who clearly exemplifies outstanding service to NKU is Doug Wells. We are proud that he was recognized for his contributions to NKU ...
4. Fax Server
(Blogs/CIO Blog)
The Office of Information Technology with the partnership of Business Operations and Auxiliary Services are offering the ability to receive faxes via email, and send faxes through the desktop.  Department ...
5. Internet Explorer Version 8
(Blogs/CIO Blog)
... security features.   Accessing myNKU/SAP and IT Service Requests with Internet Explorer 8  requires specific browser settings. Please review the instructions prepared by the SAP Competency Center: ...
... on campus as well as ways we could improve our IT services. One of the points of emphasis was that a majority of the survey respondents felt it was important for the Office of Information Technology to ...
... e-learning, library information services, and faculty development. Be prepared to learn and network with colleagues from other universities in the state! For more information or to register, visit www ...
8. Some Viruses are not obvious
(Blogs/CIO Blog)
... your computer system may have a virus or needs to be reimaged, call the IT service center at (859) 572-6911 or visit http://it.nku.edu/itsc.  ...
The NKU Office of Information Technology has adopted the concept of an IT Service Catalog.  This approach demonstrates our continued effort to follow industry best practices.  IT Service Catalogs are part ...
... can set up ‘alert’ to be notified as a document changes. To request a Sharepoint site put in a request to the Service Center at x6911. Training on Sharepoint is offered by ITSC with a training offering ...
11. NKU User ID and Password
(Blogs/CIO Blog)
... set at the Password Change website and e-mail can be accessed at webmail.nku.edu. For additional assistance, contact the IT Service Center at (859) 572-6911 or visit it.nku.edu/faculty/email/index.p ...
... team.  The SAPCC will be open from 8:00 am until 6:30 pm Monday thru Thursday and 8:00 am thru 4:30 pm on Friday.  Support outside of this time period will revert back to the existing IT Service Center ...
... an issue, please contact the IT Service Center and report a residential village wireless issue. The second change that OIT is introducing a more secure wireless network.  The NKU wireless network is ...
... and tested, and roll this new service out to the campus in December.  OIT is creating a pilot program and needs students interest in participating, if interested please email: wellsdj@nku.edu.  ...
... upset with the content found on the blogger’s sites and distributed denial-of-service (DDoS) attacks against the bloggger’s Twitter, YouTube, Facebook and LiveJournal accounts, according to security firm ...
16. Virtual CIO for K-12
(Blogs/CIO Blog)
The Virtual CIO Service Center, a product of the Virtual CIO initiative through the Infrastructure Management Institute at NKU, offers technology support services to participating K-12 school districts, ...
17. Seeing Green
(Blogs/CIO Blog)
... five (physical) servers, saving NKU in electrical, cooling and maintenance costs.   These virtual servers give us the ability to respond more quickly to campus requests for services such as sharepoint, ...
Have you ever run into a nagging computer issue that no matter how much you try to explain what’s happening to your computer, you just can’t find the right words? Let us help! The IT Service Center has ...
19. Live Chat Technology Support
(Blogs/CIO Blog)
This spring, the IT Service Center began using Live Support chat to provide instant help online. You can access this convenient option on ITSC’s homepage; just click the CHAT button on the left side of ...
Did you know we offer web and audio conferencing services at Northern Kentucky University? You can deliver interactive presentations, host call-in or call-back teleconferences and share, annotate and change ...
21. Update on Go Live
(Blogs/CIO Blog)
... via phone (x6911), chat, online IT service request and walk-in. Access the chat and view the list of support options from the myNKU webpage on the IT website (http://it.nku.edu/mynku) or the PRISM project ...
... and PRISM websites (http://prism.nku.edu ). Online support requests can also be submitted for myNKU assistance through the IT Service Request (http://it.nku.edu/itsc/servicecenter.php).   For support, ...
... will send out a communication when Firefox 3.0 has been approved as a supported browser version. If you need assistance, please contact the IT Solution Center at (859) 572-6911 or http://it.nku.edu/itsc/servicecenter.php. ...
... Request – Use the IT Service Request forms specifically for SAP questions which are sent directly to the appropriate support teams. https://infra.nku.edu/infraenterprise/infraEnterprise.aspx?LITE&Form=LogCall&Template=CustomLiteLogCall_SAPMenu  ...
25. Citrix
(Blogs/CIO Blog)
... as a Service.  The one interesting note here is that this is focused towards the Enterprise and not the consumer market.  The overwhelming belief is that the iTunes approach to serving up software will ...
This summer we will be having our second annual Office of Information Technology staff meeting and at that time we will be presenting staff with service awards. We would like to request nominations from ...
27. Interesting Educause Webinar
(Blogs/CIO Blog)
... of their leadership team to make a difference.   In "How Technology Will Reshape Academe After the Economic Crisis," Lev Gonick, vice president for information technology services/CIO at Case Western ...
28. SAP Update - Student Systems
(Blogs/CIO Blog)
... to call the IT Service Center 6911 and select the SAP/myNKU support option.  That will forward the call directly to the support staff created especially for this go live.   As always, we appreciate ...
29. Chat it up!
(Blogs/CIO Blog)
... approach to get assistance from the IT Service Center.  Instead of picking up the phone to call the ITSC, please give chat a try.  I think you will find this as a productive way to get answers to your ...
... we will releasing our first NKU application for the iPhone in an attempt to provide a service that our existing and prospective students not only desire but now expect from a forward thinking educational ...
... them to me at cio@nku.edu and we will add them to the list for a future session.  Also, if you have any feedback regarding OIT and our service to campus, please feel free to email those as well. Sincerely, ...